Changes are coming to the Hawaiian Airlines app soon. There’s hope that it will improve significantly. After the failed Hawaiian reservation system upgrade earlier this year, the app seemed worse than ever. It has also mainly been unusable for finding the best airfares, didn’t reflect our companion fare discounts, and doesn’t do a variety of other things we’ve come to expect. In today’s article, we’ll review some of the new features that we know about, and conjecture about those we would like to see.
We did try downloading the new app with the link sent to us after entering our phone number on the Hawaiian Airlines App page. Unfortunately, the link hasn’t worked over the past two days, but hopefully, it will soon.
Using both the Delta, United, and Southwest apps, we see what’s possible.
In particular, United’s app works great for us in rerouting and repricing. We recently changed a complicated 4-flight international return trip to Hawaii on United, using two airlines, and it only took 20 seconds for the app to offer a plethora of useful options, all of which could be managed directly in the app.
On the Delta App, we’ve come to enjoy, among other features, the checked bag notification features, that keep you updated on the exact status of your luggage during your journey, including when it’s been loaded onto the plane.
Having mentioned checked luggage and tracking it within apps, we’ll add that we have never had a problem with lost or misdirected luggage on Hawaiian hundreds to thousands of flights. We definitely can’t say the same thing for Delta, so we’re especially appreciative that at least Delta has an app to let us know what’s going on.
New Hawaiian app show promise of improvement and new features.
Boarding passes will update automatically with any changes like gate information. Passes can be uploaded to Apple Wallet (Google Wallet has never been supported to date). Arrival information includes baggage claim location, a terminal map, and a portal to book Uber or Lyft. Also offered is the ability to Chat in the app with Hawaiian Airlines.
Nothing in this app update seems unusual or groundbreaking, but it is good to see that Hawaiian is moving forward now that they have upgraded their reservation system to Amadeus. We wrote in June about some of the issues with Hawaiian’s technology following that most challenging upgrade.
Please share your thoughts on how the Hawaiian Air app has worked for you and what you hope to see them add in the future. The short video below shows what’s about to change.
We’d also like to hear what you think of the apps of the other airlines flying to Hawaii.
Leave A Comment