Chatbots are everywhere, but how efficiently are customers and businesses using them? I got all the insightful statistics to help you understand the usage and implementation of chatbots across various industries.
In this article, I have mentioned all the chatbot stats in various sectors, including eCommerce, business, and the global market. I’ll also discuss ChatGPT and its hype later in the post.
Read on to know more about the complete Chatbot industry insights in 2023.
Chatbot Statistics – Top Picks
- According to Statista, the income generated by the chatbot sector in 2023 is roughly $137.6 million.
- A customer support representative handles 17 interactions every day on average. Using chatbots in businesses can save up to 2.5 billion hours.
- 74% of customers prefer chatbots over a human corporate agent to solve their queries.
- Chatbots are more popular in the United Kingdom than in the United States.
- With a 24.9% growth, Chatbots are the most…
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